Cancellation policy

Here you’ll find information about ticket cancellation and refunds. Different conditions may apply, depending on whether you’ve booked the Flex Cancellation option.

Flex Cancellation option

The Flex Cancellation option is an optional payment protection that you can add during the checkout process before payment. It gives you extra flexibility in case your travel plans change at short notice.

The Flex Cancellation option is valid for the Swiss Travel Pass, the Swiss Travel Pass Flex, the Swiss Half Fare Card, regional passes, mountain railway tickets and train tickets.

Terms and conditions for orders with the Flex Cancellation option

Tickets with the Flex Cancellation option can be cancelled free of charge up to one day before the first day of validity. You will receive a full refund of the ticket price. The Flex Cancellation option fee is non-refundable.

No refunds are possible from the first day of validity.

Terms and conditions for orders without the Flex Cancellation option

The following processing fees apply to cancellations:

  • CHF 30 per order for cancellations from the date of purchase up to 4 days before the first day of validity
  • CHF 60 per order for cancellations 3 to 1 day before the first day of validity

For train tickets:

  • CHF 30 per ticket, max. CHF 60 per order

No refunds are possible from the first day of validity.

Request cancellation

If you would like to cancel your tickets, please use the contact form. Our team will attend to your enquiry as quickly as possible.