Accessibility statement
Switzerland Travel Centre is committed to making its website swissrailways.com accessible in accordance with applicable laws and standards on digital accessibility. We are committed to ensuring that our products and services are accessible to all people everyone, including those with disabilities.
Our goal is to meet the requirements of the European Accessibility Act (EAA) and to provide all users with an experience which is both inclusive and user-friendly.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), version 2.1, levels A and AA. Partial compliance means that some parts of the content do not fully comply with accessibility standards.
We use consistent terminology and clear, logical structures to present information in a way that is understandable to all users, including those with cognitive impairments.
We ensure a high colour contrast and that colours are not used as the only means of highlighting information, so as not to pose a disadvantage to people with colour vision impairments.
The fonts used are easily readable and accessible and therefore are particularly suitable for people with visual impairments.
Warnings and important information are presented in such a way that they are also accessible to blind or visually impaired people – for example, through screen readers, clear contrasts and clearly structured content.
Our website is fully accessible for use with a keyboard. It is also compatible with screen readers and other assistive technologies.
Our customer support is available through various channels – by telephone and email.
Despite our efforts, some content may not yet be fully accessible. For example:
- Some PDF documents are not fully optimised for screen readers.
- Not all images have alternative image descriptions (alt text).
- Some visual elements may still need improvements in contrast or structure on mobile devices.
We are continuously working to both optimise these aspects further and to implement measures to improve accessibility and the user experience on our website. These include, for example:
- We seek advice from experts in digital accessibility.
- Employees have been and continue to be made aware of and trained in digital accessibility.
- Accessibility requirements have been integrated into internal processes (concepts, design, development, etc.).
- The website has been subjected to an independent external accessibility test.
If you experience any issues or have suggestions for improving accessibility, we would be delighted to hear from you:
Switzerland Travel Centre AG
Telephone: +41 43 210 55 00
Email: info@stc.ch
Address: Kalanderplatz 5, 8045 Zürich, Switzerland
If you are a resident of a European Union (EU) member state and do not receive a satisfactory response to your feedback on accessibility, you can contact the market surveillance authority in your country. A list of national contact points in the EU can be found, for example, on the website of the European Commission or on the national authority websites of the respective EU member states.
This statement was created on 20 May 2025 and last updated on 23 June 2025. The website was evaluated through our own review and with the help of automated accessibility analysis tools.
Note: This page has been translated using artificial intelligence. In case of any discrepancies, the German version of the Accessibility Statement shall prevail. The original German version is available here: Barrierefreiheitserklärung.
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